Question 1

Is Tweelo free?

Accepted Answer

Yes. Making a profile, liking, seeing who liked you, matching and chatting are free for everyone. Premium adds optional extras.

Question 2

Do I need to download an app?

Accepted Answer

No. Tweelo works in your browser on phone and computer. You can add it to your home screen so it opens like an app.

Question 3

Why do I see few people?

Accepted Answer

We only show people whose age, distance and preferences fit yours both ways. Widen your distance or age range in Settings. Tweelo is new and grows city by city, starting in Eindhoven.

Question 4

Which languages does Tweelo support?

Accepted Answer

English and Dutch. You can switch at any time with EN/NL at the top.

Question 5

How old do I need to be?

Accepted Answer

You must be 18 or older to use Tweelo.

Question 6

What does Premium cost?

Accepted Answer

€ 9,99 for 1 month or € 24,99 for 3 months, including VAT. You pay once.

Question 7

How do I cancel Premium?

Accepted Answer

There is nothing to cancel. Premium does not renew automatically and simply ends after the period you paid for.

Question 8

Which payment methods can I use?

Accepted Answer

iDEAL, credit or debit card, and Bancontact, through our payment provider Mollie.

Question 9

What do I get with Premium?

Accepted Answer

Advanced filters, incognito mode, undoing a skip and a weekly 30-minute boost. Likes, matches and chat stay free.

Question 10

Who can message me?

Accepted Answer

Only people you matched with. Nobody can write to you unless you liked each other.

Question 11

Can others see my location?

Accepted Answer

No. Others see the city you chose and an approximate distance. We never store your exact location.

Question 12

How do I block or report someone?

Accepted Answer

Open the chat or profile, tap the menu and choose Block or Report. Blocking removes the match for good.

Question 13

How do I delete my account?

Accepted Answer

Go to Profile, then Settings, then Delete account. Your profile, photos, matches and messages are deleted straight away.

FAQ